*No returns are permitted unless there is a manufacturing defect with the product. **While there are options for boy, girl, and gender neutral, Cotton Booty reserves the right to make substitutions to any item in the box and in particular to provide a gender neutral or limited edition option to all subscribers on those rare occasions when we find a print that we think everyone will love OR to substitute an equivalent functioning diaper when the current month's diaper option is limited to a particular quantity that is less than the number of current subscriptions. ***If you choose the "twin" option, you will receive: two (2) premium diapers (may or may not be the same print if you choose boy, girl, or gender neutral option), two (2) accessories, toys, or "fun" item (may or may not be the same item), and one (1) 'set' of samples. ****There are some instances where our manufacturer agreements will not allow us to ship to particular countries or regions. In these instances, we will substitute a similar box or products to replace the items we cannot ship due to manufacturer limitations. All customer service inquiries should be directed to us at email@example.com.